Protecting your privacy is important to us. All information collected on the Chalked Threads website is solely used for the purpose of processing your order seamlessly and providing you with the best possible customer service. Under no circumstances will information ever be given or sold to a third party, nor will we ever record any credit card details. All financial transactions are processed by Braintree. For more information on Braintree policies, click here.
My item is faulty?
We take pride in the quality of our goods. All items are thoroughly checked before being packaged and mailed to you. On the very rare occasion that your item is faulty please contact us via email email@example.com within 7 days of receiving your order. We are happy to provide a replacement if available, store credit or full refund. All claims are subject to our discretion.
I changed my mind / ordered the wrong size?
Please choose carefully as we do not offer refunds or exchanges for change of mind. We are happy to exchange sizes provided we have one available in stock. Alternatively store credit will be issued. All returns must be sent back in original condition, with tags attached and be unworn and unused. For exchange enquiries please email firstname.lastname@example.org within 7 days of receiving your order.
Once your order has been dispatched, we accept no responsibility for the loss or any damage to your package.
For all other inquiries please contact email@example.com